Our Commitment to Accessibility

We are committed to ensuring that our website and services are accessible to all individuals, including those with disabilities. To support digital accessibility, we:

Integrate accessibility practices into our internal policies
Provide staff training on accessibility considerations
Conduct routine website reviews
Respond quickly to accessibility feedback
Assign clear accessibility responsibilities

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define digital accessibility standards.

Carter Heating & Cooling is partially conformant with WCAG 2.1 Level AA, meaning some portions of the website may not fully meet the most current accessibility standards, but improvements are continually made.

Feedback

We welcome your feedback regarding accessibility. Please contact us if you encounter barriers:

Phone: (270) 282-1183
Email: carterheatandcool@icloud.com
Address: 1240 US 31W Bypass, Bowling Green, KY 42101

We aim to respond within 2 business days.

Technical Requirements

Our website relies on the following technologies for compatibility with assistive devices:

HTML
CSS
JavaScript

Known Limitations

Despite our best efforts, certain limitations may still occur:

User-generated content

Some images or documents may not have alternative text. When notified, we resolve such issues within 10 business days.

Archived files

Older files may not meet current WCAG standards but can be updated upon request within 3 business days.

If you encounter a limitation not listed here, please inform us so we can address it promptly.