Terms & Conditions

1. General Information

1.1 Carter Heating & Cooling, located in Bowling Green, Kentucky, provides residential and commercial HVAC installation, repair, and maintenance services.
1.2 These Terms apply to all users of our website and customers receiving services.

2. Services

2.1 We provide heating, cooling, and related HVAC services. Details specific to your project will be outlined in written estimates or invoices.
2.2 We reserve the right to decline service for reasons including safety concerns, inaccessible situations, or non-compliance with these Terms.

3. Pricing & Payments

3.1 Pricing and estimates may change at any time. Estimates are generally valid for 30 days.
3.2 Payment is due upon service completion unless otherwise agreed.
3.3 Accepted payment methods include cards, checks, and other approved forms.
3.4 Late payments may incur service delays or fees.

4. Warranties & Liability

4.1 Manufacturer warranties vary by product and are provided separately.
4.2 Carter Heating & Cooling is not responsible for damages resulting from:

• Improper equipment use
  
• Unauthorized modification
  
• Neglect or misuse
  
• Pre-existing conditions
  

4.3 To the fullest extent permitted by law, we disclaim liability for indirect or consequential damages.

5. Customer Responsibilities

Customers agree to:

• Provide safe and clear access to work areas
  
• Remove pets and hazards from service zones
  
• Provide accurate information about equipment and conditions
  
• Notify us promptly of concerns or changes
  

6. Website Use

6.1 Content on our website is for informational purposes only.
6.2 Unauthorized copying, distributing, or altering website content is prohibited.
6.3 We aim to ensure accuracy but do not guarantee that all information is error-free or current.

7. Privacy Policy

Use of our website and services is also governed by our Privacy Policy above.

8. Messaging Terms

By providing your phone number, you consent to receive text messages regarding scheduling, service updates, and promotions.You may opt out at any time by replying “STOP.” Standard messaging rates may apply.

9. Governing Law

These Terms are governed by the laws of the State of Kentucky. Any legal disputes will be handled through local Kentucky courts.

10. Modifications

We may modify or update these Terms at any time. Updates become effective immediately upon posting to our website.

11. Contact Us

Carter Heating & Cooling
1240 US 31W Bypass
Bowling Green, KY 42101
Phone: (270) 282-1183
Email: carterheatandcool@icloud.com