Privacy Policy

Information Collection

We collect both personal and non-personal information to support your service needs.

Personal Information

Provided voluntarily when requesting service or contacting us:

• Name
  
• Phone number
  
• Email address
  
• Service address
  
• Description of service needs
  

Non-Personal Information

Collected automatically when you visit our website:

• Browser type
  
• IP address
  
• Device data
  
• Pages visited
  
• Referring website
  

When you contact us via phone, email, or online forms, we collect any information you share during that communication.

We may reach out to you by phone, email, or text for service scheduling, reminders, promotions, or policy updates.

Information Use

Information collected may be used to:

• Provide, schedule, and perform HVAC services
  
• Respond to service inquiries
  
• Improve our customer experience
  
• Process payments and estimates
  
• Enhance website functionality
  
• Send service-related updates or promotional offerings
  

We do not sell your personal information.

Security

We take reasonable precautions to safeguard your information. Sensitive data is encrypted when transmitted online. You may confirm secure pages by checking for “https” or the padlock symbol in your browser.

Only authorized staff may access personal data needed to perform their job duties.

Cookies

Cookies may be used on our website to:

• Enhance browsing experience
  
• Track performance and analytics
  
• Store user preferences
  

They do not personally identify you and can be disabled in your browser settings.

Sharing Information

We do not sell customer information. We may disclose information only:

• When required by law
  
• To comply with legal processes
  
• To protect the rights or safety of Carter Heating & Cooling
  
• With trusted service partners under confidentiality obligations
  
  

Text Messaging Compliance

By providing your phone number, you agree to receive SMS messages related to:

• Appointment reminders
  
• Service updates
  
• Follow-up communications
  
• Occasionally promotional messages
  

Opt-Out Anytime: Reply “STOP” to discontinue SMS communication.
Standard carrier rates may apply. We do not share SMS opt-in information.

Consent

By using our website or services, you consent to this Privacy Policy. Updates will be posted on this page.

For concerns or questions, contact:

Carter Heating & Cooling
1240 US 31W Bypass
Bowling Green, KY 42101
Phone: (270) 282-1183
Email: carterheatandcool@icloud.com